Terms & Conditions

Please read these terms and conditions carefully. They apply to all professional services provided by Michelle Lai, trading as All Great Minds Limited. By booking a session or programme, you are agreeing to the following terms. If you are unable to agree to these terms, we cannot proceed.

Clarity Session

A Clarity Session is a 60-minute paid consultation. No therapeutic treatment will be provided during a standalone Clarity Session unless we have agreed otherwise. The purpose of the session is to explore your presenting situation, clarify your goals, and determine whether deeper work is appropriate. Any estimates of sessions required are based on information available at the time and are subject to change.

Booking and Payment

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In-person sessions

A non-refundable deposit of 50% of the session fee is payable at the time of booking. The balance is due on completion of the session. No refunds will be issued for cancellations within 24 hours of the session.

Online sessions

Payment must be made in full at least 48 hours before the scheduled session start time. Where payment is not received, the session will be cancelled and may be offered to another client. It is your responsibility to pay before each session to confirm the booking.

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Session fees

All fees will be confirmed before booking. Fees are subject to periodic review. You will always receive written confirmation of fees before proceeding.

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Payment methods

Payment may be made via Stripe, PayPal, or bank transfer. Payment details will be provided at the time of booking.

Cancellation, Rescheduling and Refunds

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Cancellation and rescheduling

Please provide as much notice as possible. Notification must be made by email at least 48 hours before your session.

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Refunds

No refunds will be issued for cancellations within 48 hours of a session. Session fees cover professional time and expertise and are not a guarantee of a specific outcome. No refunds will be given for attended sessions.

Where a programme has been paid in advance and you choose to discontinue before completing all sessions, a pro rata refund will be issued after deduction of the full standard session fee for sessions already attended.

Contact Between Sessions

Contact between sessions is by email only, during working hours (Monday to Friday, 9am to 6pm HKT). Messages received outside these hours will be responded to during working hours.

Medical and Psychological Conditions

You may be asked about your medical history prior to commencing work together, to establish whether any conditions are relevant to the therapeutic goals you wish to achieve. Please keep Michelle informed of any medical changes during your programme.

If you are receiving care from a medical, healthcare or therapy practitioner, you may be asked to seek their approval before sessions commence.

Hypnotherapy services cannot be offered to individuals who suffer from epilepsy or any form of psychosis.

Age Restrictions

You must be at least 18 years old to participate in online sessions. Clients under 18 must be accompanied by a parent or guardian and will be seen in-person only.

Attending Your Sessions

Please be available at your session start time. If you are running late, please notify Michelle as soon as possible. She will do her best to provide a full session but this cannot be guaranteed where there are subsequent bookings.

Hypnotherapy Recordings

Any personalised recording provided is for your personal use only. It must not be shared, copied or distributed under any circumstances. Do not listen to recordings while driving, operating machinery, or during any activity requiring concentration.

Outcomes

The agreement to work on the issues you present in no way implies or guarantees resolution of those issues. No specific outcome can be guaranteed. Michelle will always apply her full professional skill and effort in working towards your goals. Outcomes will vary between individuals and issues.

Standards of Behaviour

Michelle will treat you with respect and professionalism at all times. In return, you agree not to attend sessions under the influence of alcohol or recreational drugs (except prescribed medications), and not to behave in a threatening or abusive manner. If these conditions are not met, the session will be cancelled without refund and further sessions may be refused.

Confidentiality

All sessions, communications and notes are conducted in confidence. Confidentiality will only be broken in the following circumstances:

• Where you give explicit permission

• Where required by a court of law

• Where there is a risk of harm to you or others

• In cases of fraud or crime

• Where a minor (under 18) is involved

• Where a referring healthcare professional requires a report

Liability and Indemnity

Under no circumstances will Michelle Lai be liable for any direct, indirect, incidental, special or consequential damages arising from professional services provided. You agree to indemnify and hold Michelle Lai harmless from any claims, losses or expenses arising from your participation in these services.

Governing Law

These terms are governed by and construed in accordance with the laws of Hong Kong SAR. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Hong Kong courts.

Updates to These Terms

These terms may be revised without notice. If you return to work with Michelle after a period of absence, please review the current terms before booking.

Data Protection

Your personal data is collected, processed and stored in accordance with the Privacy Policy available on this website. By booking, you signify your acceptance of the Privacy Policy.

Concerns and Complaints

If you have a concern regarding your sessions, please raise it with Michelle directly in the first instance. She will endeavour to resolve the matter promptly and fairly.

Statements of Understanding

By booking, you confirm that:

• You have been advised of the scope of services offered and consent to receiving them

• You understand that outcomes may vary and no specific result is guaranteed

• You understand that hypnotherapy is not a substitute for medical, psychological or psychiatric treatment

• You will seek medical advice if you have doubts about your health or if advised to do so by Michelle Lai

• You understand that Michelle Lai reserves the right to end any session at any time

• You will participate fully, including making reasonable use of any recordings or therapeutic tasks provided

• You have answered all questions truthfully during consultation and will continue to do so.