Terms & Conditions
Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.
FREE INITIAL CONSULTATION
You will be offered a free 20 minute online initial consultation – “Discovery Call”. No therapy will be provided during the consultation. The purpose of this initial consultation is to understand the presenting issue, expectations for the session and for both parties to ascertain that the client and therapist are a good fit. During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.
BOOKING & PAYMENT
In-person sessions: A non-refundable deposit of 50% of the session fee is payable at the time of booking your first in-person session. The balance of the fee is due after completion of the first session. No refunds will be issued for cancellations within 24 hours of the session appointment.
Online sessions: Payment for online sessions must be made in full via payment link, at least 48 hours before the scheduled session start time. Where payment is not received 48 hours before your session, the session will be cancelled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.
CANCELLATION, RESCHEDULING & REFUNDS
Cancellation & rescheduling
If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to an in-person session or an online session.
No refunds will be issued for cancellations within 48 hours of in-person sessions or online sessions.
Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.
Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.
All session fees will be clearly stated prior to booking. My fees are subject to review and may increase over time. You will always receive confirmation of the session fees before booking.
Payment may be made in cash, online via credit/debit card or PAYPAL™. Payment for in-person sessions can also be made via credit/debit card at the end of your session
CONTACT BETWEEN SESSIONS
Any contact between sessions will be by telephone or email during office hours only (Monday – Fridays, 9am to 6pm). Any messages received outside of these hours will be dealt with during office hours only.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence. Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.
You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.
ATTENDING YOUR SESSIONS
Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.
Hypnotherapy recordings should not be listened to whilst driving, operating machinery, or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, copied or sold under any circumstances.
OUTCOME OF SESSIONS
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, the therapist will always endeavour to use their best efforts and skills to work towards your goals and intended outcomes. Outcomes will vary from client to client and issue to issue.
STANDARDS OF BEHAVIOUR
During the course of any therapy sessions, the therapist will treat you with respect and not abuse the trust you place in them. They will use best practice at all times in our mutual interest. In return, the client undertakes not to harm them self, or any other person, including the therapist, or any property belonging to either them or any other person.
The client agrees not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If the client attends any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, the therapist will cancel the session and may refuse to see the client for any further sessions without refunding any payment already made.
All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:
Where you give permission for confidentiality to be broken
Where I am compelled by a court of law
Where the information is of a nature that confidentiality cannot be maintained, for example:
The possibility of harm to yourself or others exists
In cases of fraud or crime
When minors (under 18 years old) are involved
Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.
LIABILITY & INDEMNITY
Under no circumstances will the therapist be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by the therapist. In addition, you agree to defend, indemnify, and hold the therapist harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of Hong Kong SAR. You agree to submit to the exclusive jurisdiction of the Hong Kong courts to settle any dispute which may arise out of or in connection with these terms and conditions.
TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with the therapist after a long period of absence.
CONCERNS & COMPLAINTS
If you have a concern or complaint regarding your therapy, please discuss this with the therapist in the first instance and they will endeavour to resolve the issue.
STATEMENTS OF UNDERSTANDING
By signing the Client Agreement, the client agrees to abide by the terms and conditions of the Client Agreement. The client also agrees with the statements below:
The client confirms that they have been advised by the therapist of the scope of the therapies that he/she provides and give my full consent to receiving therapy sessions from the therapist.
The client understands that results may vary from person to person and the agreement by the therapist to work on the issues or problems presented by the client, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.
The client understands that hypnotherapy or any other therapy or information provided by the therapist either in person or via telephone or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If the client has any doubts or concerns about my health, they will seek advice from an appropriate qualified healthcare professional.
The client declares that, if advised by the therapist prior to or following any therapy sessions, to seek medical approval, they will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for [practitioner name] prior to the next therapy session.
The client has been advised that I am free to terminate any or all sessions at any time.
The client understands that the level of motivation is vital in the therapy process and agrees to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to audio recordings and/or carrying out other therapeutic tasks as appropriate.
The client has accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions.
By booking a consultation you consent that, the therapist may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if the client, is in imminent danger to oneself or others; or if a subpoena of records has been requested.
The therapist may discuss aspects of your case with other colleagues keeping your full name and identity completely confidential always unless I have given permission otherwise.